Privacy Policy

Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Full name
• Email address
• Telephone number
• Service or booking address
• Hotel, residence, or event location
• Appointment date and time
• Service preferences and selected add-ons
• Notes voluntarily provided during the booking process
• Gift card purchaser and recipient information
• Corporate or event inquiry information
• Communications sent to Honor Concierge
• Technical information such as browser type, device type, pages visited, referral source, and general website usage data

Payment Information

Payments made through the Honor Concierge website are processed through third-party payment providers, including Stripe.

Honor Concierge does not intentionally store complete credit or debit card numbers on its own website servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

How We Use Information

Information collected may be used to:

• Process and manage bookings
• Provide requested wellness services
• Contact you regarding an appointment
• Send booking confirmations and service-related communications
• Process payments
• Deliver purchased gift cards
• Coordinate corporate or private events
• Respond to questions or requests
• Maintain customer service records
• Improve the website and customer experience
• Prevent misuse, fraud, or unauthorized activity
• Maintain professional and safety standards
• Comply with applicable legal or regulatory obligations

Communications

By providing your telephone number or email address during a booking, inquiry, or purchase, you authorize Honor Concierge to contact you regarding that transaction or service.

These communications may include appointment confirmations, scheduling updates, payment information, service information, or other communications necessary to complete your request.

Marketing communications, if offered, should include an appropriate method to opt out.

Cookies and Website Analytics

The Honor Concierge website may use cookies, analytics tools, or similar technologies to understand how visitors use the website, improve performance, measure traffic, and support search and marketing efforts.

Your browser may allow you to block or delete cookies. Certain website features may function differently when cookies are disabled.

Third-Party Services

Honor Concierge may use third-party service providers to support website functionality and business operations, including services related to:

• Payment processing
• Website hosting
• Scheduling
• Email
• SMS messaging
• Analytics
• Maps
• Calendar integrations

These third parties may process information according to their own privacy policies and terms.

Confidentiality of Service Information

Honor Concierge treats information shared by clients regarding their preferences, wellness goals, appointment needs, and service experience with discretion.

Please review our separate Confidentiality Policy for additional information.

Information Sharing

Honor Concierge may share information when reasonably necessary to:

• Provide the service requested
• Process a payment
• Coordinate a booking
• Operate website technology
• Protect clients, professionals, or the business
• Investigate suspected misuse or fraud
• Comply with a lawful request, court order, subpoena, or applicable law

Honor Concierge does not disclose personal information unnecessarily.

Data Security

Honor Concierge uses reasonable administrative and technical safeguards intended to protect personal information.

However, no website, internet transmission, electronic storage system, or third-party platform can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, accounting, or regulatory requirements.

Children

Honor Concierge's website and services are not directed toward children for independent online purchasing or booking.

A parent or legal guardian should be involved whenever services are requested for a minor.

Your Choices

You may contact Honor Concierge to request that we review or correct personal information you previously provided, subject to applicable legal and business record-retention requirements.

Medical Information

Honor Concierge provides professional wellness and massage services. Information submitted through this website should not be used as a substitute for communicating relevant health or safety information directly with your wellness professional.

Honor Concierge does not represent through this Privacy Policy that it is a healthcare provider or a HIPAA-covered entity.

Changes to This Policy

Honor Concierge may update this Privacy Policy as its website, technology, services, or legal requirements change.

The current version will be posted on this page with its effective date.

Contact

For privacy-related questions, please contact Honor Concierge through the Contact page at honorconcierge.com or call +1 (702) 576-6313.